This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

applying legislation regulations and policies relating to processing of claims

recording and reporting of transactions

reading and interpreting claims information literacy level

checking the accuracy of calculations and reconciliations numeracy level

assessing reasonableness of accounts

using communication including reporting of irregularities and errors

responding to diversity including gender and disability

applying procedures relating to occupational health and safety and environment in the context of claims processing

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

legislation regulations and guidelines relating to injury management

policies and procedures relating to processing of injury claims

privacy legislation

procedures to ensure confidentiality and security of information

procedures for cash and noncash handling

injury management claims relating to a range of disabilities

methods and techniques for simple numerical calculations

equal employment opportunity equity and diversity principles

public sector legislation such as occupational health and safety and environment in the context of processing claims

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Uphold the values and principles of public service

PSPETHC301B Uphold the values and principles of public service

PSPGOVB Work effectively in the organisation

PSPGOV301B Work effectively in the organisation

PSPGOVB Access and use resources and financial systems

PSPGOV305B Access and use resources and financial systems

PSPGOVB Organise workplace information

PSPGOV307B Organise workplace information

PSPGOVB Work effectively with diversity

PSPGOV308B Work effectively with diversity

PSPLEGNB Comply with legislation in the public sector

PSPLEGN301B Comply with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

processing of claims in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policy procedures and protocols relating to the processing of claims

case studies and workplace scenarios to capture the range of situations likely to be encountered when processing claims

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when processing claims including coping with difficulties irregularities and breakdowns in routine

processing of claims in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

demonstration

portfolios

questioning

scenarios

simulation or role plays

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Claims may be:

Legislation, organisational policy and proceduresmay include:

Evidence of file managementmay show: